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Copyright © 2000 Wintertree Software Inc. Last modified
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Ordering products using Wintertree Software's on-line ordering system is easy. Just follow the steps listed below:
Go to the catalog page for the product you wish to order. Most product-information pages contain an "Order now" link that will take you to the catalog page for that product.
Locate the specific product in the catalog page, then click the "Add to cart" button associated with that product. If you want to order more than one copy of the product, edit the quantity field (located next to the "Add to cart" button and change the "1" to the quantity you would like to order.
After you click the "Add to cart" button, a page will appear which confirms the item was added to your shopping cart. If you don't want to order more items, click the "Proceed to checkout" link. If you would like to order more items, you can either click your browser's "Back" button to return to the previous catalog page, or select the "Proceed to Checkout" link to complete your purchase. Items added to your shopping cart will remain there for 24 hours.
After you select the "Proceed to Checkout" link, the secure order form will appear. In the order form you can enter your name and address, verify the items you wish to order and their quantities, select a shipping method (including delivery via download or courier), and enter payment information.
Once the order form is completed, click the "Submit" button at the bottom of the form. See What happens after I submit my order to find out what happens next.
Items can be located easily through our catalog.
Our catalog contains links for each product group. Click on the link for the product group you are interested in. This will take you to a page containing a list of items in the product group.
See How to add items to your shopping cart for instructions on ordering a specific item.
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The "shopping cart" is a way of keeping track of items you're thinking of ordering.
Adding an item to your shopping cart does not mean you must purchase it. You can remove an item from your cart at any time if you change your mind later.
Each item contains a quantity field and an "Add to cart" button. To add an item to your shopping cart, set the quantity field to the quantity you wish to order, then click the "Add to cart" button.
You can add additional items to your cart by going back to the catalog and following the same procedure, or you can proceed to the order form.
Items added to your shopping cart remain there for 24 hours.
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Click on the View Shopping Cart link to see what's in your shopping cart currently.
Set the "Quantity" field of the item you want to remove to 0, then click the Update Cart button.
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The order form appears when you click on the "Proceed to Checkout" link.
Enter your name, address, telephone number, and e-mail in the space provided.
Be sure to enter your e-mail address carefully. Order confirmation will be sent to the e-mail address you provide, and if the address is incorrect, you won't receive it. Also, if you want to download the items you purchased, instructions will be sent to the e-mail address you enter.
Each item in your shopping cart appears on the order form.
The "PST" and "GST" fields on the order form apply only to Canadian customers. The "PST" field applies only to customers based on Ontario, Canada. If you are not located in Canada, you can leave these fields blank.
Select the shipping method you would like for delivery of the products. You can receive most products via download, on CD-ROM via courier, or both.
If you select "Download" as a shipping method to receive products electronically, after your order is processed, we will send download instructions to you via e-mail.
Our site protects your transactions with the highest levels of security. Our servers use industry-standard Secure Sockets Layer (SSL), an advanced encryption technology that works with Netscape Navigator and Communicator (version 2.0 and above), Microsoft Internet Explorer (version 3.0 and above), and AOL (version 3.0 and above) browsers, plus most other browsers. SSL encrypts all of your personal information, including your credit card number, name, and address, so that it cannot be intercepted as the information travels over the Internet between your browser and our site. Any credit-card information entered on our order form is stored in a secure database. Credit-card information is never transmitted via e-mail. Nevertheless, if you are concerned about security, select "I will call with credit card number" in the "Payment method" in the order form. We will then hold your order until we hear from you. You will be given the telephone numbers to call when you place your order.
Enter any information that may be helpful in processing your order in the "Comments" field. If you are ordering product upgrades or maintenance contracts, be sure to include your original serial number.
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To submit your order after filling out the order form, click the Submit button.
See What happens after I submit my order for more information.
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When you submit your order, information from your order is stored in our secure database.
An e-mail message is sent to you confirming your order. The e-mail message does not contain your credit-card number.
All orders are processed by people, not computers. While we do try to process orders quickly, you can make corrections or even cancel an order immediately after you have submitted it by sending e-mail to the Sales department. (We regret that once an order has been processed, it cannot be canceled but can be returned.)
If you requested "Download" as the shipping method, download instructions will be sent to you via e-mail when your order is processed.
If you requested delivery via courier, we will ship your order the same day if we receive it before 2:30 PM ET.
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Our Web site uses the familiar "shopping cart" metaphor for on-line shopping.
The shopping cart is simply a record of items you're interested in ordering. You are under no obligation to purchase the items you place in your cart.
The shopping cart makes filling out the order form easier, since you don't have to remember item numbers, descriptions, or prices.
We reserve the right to refuse any order. In particular, we will not accept orders delivered to free e-mail accounts (such as hotmail.com) unless the address and telephone number can be verified. In some cases, we may require a signed letter authorizing the charge against the credit card.
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Wintertree Software is located in Canada, so we must charge credit cards in Canadian dollars. The prices of our products are fixed in U.S. dollars; the amount in Canadian dollars is calculated using the exchange rate on the day of sale. If you pay by credit card, your invoice will show amounts in Canadian dollars. If you are located outside of Canada, your credit-card company will convert the amount in Canadian dollars to your card's currency.
Although the Canadian prices will appear higher than the US prices if the Canadian dollar has a lower value than the U.S. dollar, they are actually equivalent or sometimes even a little lower. We guarantee that the amount you pay in Canadian dollars will be no higher than the amount you would have paid had you paid in U.S. dollars. Should the exchange rate fluctuate so wildly that the Canadian prices become higher than the US prices, we will refund the difference.
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1. Is your Web site secure? How can I be sure my credit card number won't fall into the wrong hands?
Our order form is secure. Our site protects information you enter in our order form with the highest levels of security. Our servers use industry-standard Secure Sockets Layer (SSL), an advanced encryption technology that works with Netscape Navigator and Communicator (version 2.0 and above), Microsoft Internet Explorer (version 3.0 and above), and AOL (version 3.0 and above) browsers. SSL encrypts all of your personal information, including your credit card number, name, and address, so that it cannot be intercepted as the information travels over the Internet between your browser and our site. Any credit-card information entered on our order form is stored in a secure database. Credit-card information is never transmitted via e-mail.
You can verify the security of our order form in the following ways:
In Netscape: Look for a closed padlock icon at the lower-left corner of the browser window.
- In Internet Explorer: Look for a padlock icon in the bottom bar of the browser window.
- Click on the "SiteSafe" logo at the top of the order form to display information on the status of Wintertree Software's Secure Server Id.
2. If I receive software via download, does it come with documentation?
Yes. All of our software products include electronic documentation in PDF format or Windows help-file format.
3. If I receive software via download, are printed documentation and CD-ROMs also sent?
Not unless you request it. Delivery via download is free, but if you want printed documentation and physical media (CD-ROMs) then shipping charges will apply.
4. How can I receive software via download but also receive printed documentation and/or CD-ROMs?
In the order form, specify the shipping method by which you would like to receive the printed documentation and physical media, such as Overnight or Ground. In the "Comments or special instructions" area of the order form, indicate that you would like to receive the software via download as well.
5. How long will it take to receive my order?
For orders delivered via download, received during our office hours, our goal is to process the order within one hour. All orders are processed by personnel, not by software, so sometimes there is a delay. Also, the time delay for e-mail delivery over the Internet is unpredictable.
Orders shipped via courier, received on a business day before 2:30 p.m. ET, are normally shipped that day.
7. Will I get an invoice or receipt?
Yes. We always send invoices with the ordered products. If the software is delivered via download, the invoice will be sent via e-mail. If the software is delivered via courier, a paper invoice will be included with the shipment.
8. Can I order the software and have you bill me?
Yes, if you send a purchase order. We will accept purchase orders from companies in North American that have a good credit rating. See Ordering by Purchase order for more information. We regret that we cannot accept purchase orders from individuals or from companies outside of North America.
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