Help with ordering


Step-by-step ordering instructions

Ordering products using Wintertree Software's on-line ordering system is easy. Just follow the steps listed below:

  1. Go to the catalog page for the product you wish to order. Most product-information pages contain an "Order now" link that will take you to the catalog page for that product.

  2. Locate the specific product in the catalog page, then click the "Add to cart" button associated with that product. If you want to order more than one copy of the product, edit the quantity field (located next to the "Add to cart" button and change the "1" to the quantity you would like to order.

  3. After you click the "Add to cart" button, a page will appear which confirms the item was added to your shopping cart. If you don't want to order more items, click the "Proceed to checkout" link. If you would like to order more items, you can either click your browser's "Back" button to return to the previous catalog page, or select the "Proceed to Checkout" link to complete your purchase. Items added to your shopping cart will remain there for 24 hours.

  4. After you select the "Proceed to Checkout" link, the secure order form will appear. In the order form you can enter your name and address, verify the items you wish to order and their quantities, and enter payment information.

  5. Once the order form is completed, click the "Submit" button at the bottom of the form. See What happens after I submit my order to find out what happens next.

How to locate items


How to add items to your shopping cart


How to remove items from your shopping cart


How to fill-in the order form


How to submit your order


What happens after I submit my order?


Information about our shopping cart and order form


Information about our invoices


Frequently asked questions about ordering

1. Is your Web site secure? How can I be sure my credit card number won't fall into the wrong hands?

Our order form is secure, using industry-standard Secure Sockets Layer (SSL), an advanced encryption technology that works with all modern browsers. SSL encrypts your personal information, including your credit card number, name, and address, so that it cannot be intercepted as the information travels over the Internet between your browser and our site. Any credit-card information entered on our order form is stored in a secure database. Credit-card information is never transmitted via e-mail.

2. If I receive software via download, does it come with documentation?

Yes. All of our software products include electronic documentation in PDF format or Windows help-file format.

3. If I receive software via download, are printed documentation and CD-ROMs also sent?

Not unless you request it. Delivery via download is free, but if you want printed documentation and physical media (CD-ROMs) then shipping charges will apply.

4. How can I receive software via download but also receive printed documentation and/or CD-ROMs?

All orders that are processed will send emails with download instructions. If you absolutely must have the printed documentation and a CD-ROM (which will contain EXACTLY the same content as is downloaded), specify the shipping method in the order form.

5. How long will it take to receive my order?

For orders delivered via download and received during our office hours, our goal is to process the order within 4-6 hours. All orders are reviewed and processed by people, so sometimes there is a delay.

NOTE: By far the biggest cause of lost or delayed emails is anti-spam filters used by corporate email systems. If you use such systems, you must add the "" and "" domains to your "whitelist" otherwise our emails with your order and product download information may end up in a spam or junkmail folder.

Any shipping is normally done within 48-72 hours.

7. Will I get an invoice or receipt?

Yes. If you paid by credit card you will get an email credit card receipt, and all orders will receive a PDF invoice by email.

8. Can I order the software and have you bill me?

Yes, if you send a corporate Purchase Order. See Ordering by Purchase order for more information. We reserve the sole right to determine whether we will accept a Purchase Order or not.


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