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You can order our products using the following methods:
You can order Wintertree Software products using our secure, on-line ordering system. Just follow these simple steps:
Go to the catalog, then click on the link for the product family you are interested in ordering. This will display a catalog form with items for each specific product in the product family.
Locate the product you want to order, then click on the "Add to cart" button. You can change the quantity before clicking the button. Don't worry if you make a mistake -- you can adjust quantities or items in the order form.
If you want to order more items, return to the catalog and repeat the procedure.
When you have selected the items you wish to order, click on the "Checkout" link to display the order form.
Fill in the order form, then click the "Submit" button.
See also Help with ordering.
If you are ordering from a company within North America, you can FAX a purchase order to us at 613-692-0208.
Place your order via our web site, and in the order form, select "Purchase order" as the payment option.
Fax your purchase order to 613-692-0208. The purchase order should include:
A shipping address, name, and phone number;
All purchase orders are subject to approval. We may require that credit information be supplied on request.
Place your order via our web site, and in the order form, select "Check/money order" as the payment option.
To prepay your order, please send a check or money order drawn on a
Canadian or U.S. bank to Wintertree Software's address.
Our experience has shown that paying by wire transfer is prone to error and confusion. Our bank provides no way of determining where funds wire-transferred into our account originated, so if several customers pay by wire transfer at the same time we must wait until all transfers have been completed before any can be processed. Wire-transferred funds can take hours or days to arrive in our account. Tracking problems with wire transfers can be costly and time consuming for both parties. We therefore recommend that you pay by wire transfer only when other payment methods are unavailable.
Please contact Wintertree Software for instructions on ordering via wire-transfer.
E-mail: No charge.
Prices are subject to change without notice.
Products purchased through a reseller must be returned to the reseller, and are subject to the reseller's return policies.
Products purchased directly from Wintertree Software are subject to the following return policy:
Wintertree Software products can be returned within 30 days of
purchase for refund, less shipping charges and less a 10% return
processing fee. The return processing fee is calculated on the
product's sale price.
Wintertree Software receives many requests from its customers for replacement of "lost" software, forcing us to initiate the following policy:
Proper care and security of delivered software products is the customer's responsibility. We recommend that all customers immediately make a backup copy of any delivered software, and keep the backup in a safe place.
If the software is lost within 30 day of shipment, Wintertree Software will replace it at no charge if the software can be delivered via download. If the software was shipped through courier or other physical delivery, there will be a $10.00 US order re-processing fee plus shipping charges, unless the loss resulted from error on Wintertree Software's part, in which case the fee and shipping charges will be waived. If the software was originally delivered via download, it can be resent to the original e-mail address only.
Software lost after 30 days of shipment must be repurchased at 25% of its current selling price, plus any applicable shipping charges. Proof of purchase is required. The usual means of replacing the software is by purchasing a version upgrade for the same product.
The following Disclaimer of Warranty applies to all of Wintertree Software's software products, unless specifically overridden in the product's License Agreement:
THIS SOFTWARE IS SOLD "AS IS" AND WITHOUT WARRANTIES AS TO PERFORMANCE OR MERCHANTABILITY.
THIS SOFTWARE IS SOLD WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES WHATSOEVER. BECAUSE OF THE DIVERSITY OF CONDITIONS AND HARDWARE UNDER WHICH THIS SOFTWARE MAY BE USED, NO WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE IS OFFERED. THE USER IS ADVISED TO TEST THE SOFTWARE THOROUGHLY BEFORE RELYING ON IT. THE USER MUST ASSUME THE ENTIRE RISK OF USING THE SOFTWARE. ANY LIABILITY OF SELLER OR MANUFACTURER WILL BE LIMITED EXCLUSIVELY TO PRODUCT REPLACEMENT OR REFUND OF THE PURCHASE PRICE.
Copyright © 1999 Wintertree Software Inc. Last modified